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ACCAN and Your Privacy Rights

ACCAN has a commitment to adhere to the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000.

What personal information does ACCAN collect?

ACCAN only collects personal information that it is necessary for us to carry out our work. If you lodge an enquiry, application, subscription, complaint or join the WebNews we may require the following information:

  • Contact details, which may include a business contact number or email address;
  • Details of the nature of your enquiry

How is complaints information used?

ACCAN treats all complaints as confidential.

If you wish to remain anonymous or do not wish to supply specific information to ACCAN, you may do so; however, please note that the ACCAN may not be able to register your complaint against the company concerned and we will not be in a position to formally investigate your complaint.

Disclosure to other parties

From time to time ACCAN may provide complaint information, including personal information, to agencies such as the Australian Communications and Media Authority (ACMA), the Australian Competition and Consumer Commission (ACCC), the Australian Communications Industry Forum (ACIF) and other relevant industry bodies. Where ACCAN makes a decision that your case should be referred to another agency, we will gain your consent prior to disclosing any of your personal details.

Other information collected by ACCAN

In order to carry out its functions, ACCAN maintains a database of industry contacts and government agencies. ACCAN also maintains a database of individuals and organisations who have asked to receive ACCAN publications, media releases, WebNews and other information.

Access to your information

You have the right to access the information about you that  ACCAN may have collected and held. Access to your information can be arranged by contacting ACCAN.

Any complaints about ACCAN's privacy policy or procedures can be made to the Cheif Executive Officer .

Information Logged on this Website

What information does the ACCAN website collect?

To help ensure that our website is providing useful advice to as many people as possible, some statistical information is collected by the service provider that hosts our website. When you visit the ACCAN website, the following information will be collected:

  • Your server address
  • Your top level domain name (, .gov, .au, etc)
  • Time and date of your visit
  • Website pages accessed and documents downloaded
  • Previous site visited
  • Type of browser used

This information is collected for statistical purposes only. No attempt will be made to identify you or your browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet service provider's log files.


Cookies are used in the Members area of this site only. In this area we use session-only cookies to allow the site to reliably recognise logged in members as they move from one page to the next.

Electronic mail addresses

ACCAN will only record your email address if you send us a message or subscribe to our WebNews. This will only be used for the purpose for which you have provided it, and will not be added to a mailing list unless you request that this be done. If you elect to unsubscribe from our electronic newsletter this will be done as soon as practicable. We will not disclose your email address without your consent (unless you are lodging a complaint against a telephone or Internet service provider - see above for details).

Complaints lodged online

When you lodge a complaint on the ACCAN website about your telephone or Internet service provider, you are required to provide some personal information. ACCAN uses this information only to deal with your complaint. Please see above for more information.

Member information

Members of ACCAN are able to check and update their details from this website. A member's name, web address and category of membership are made publicly available on this site. Authorised ACCAN staff are also able to access members' full details.

Members' contact details provided to ACCAN are used for general liaison, the distribution of relevant information about ACCAN activities and issuing invoices, ACCAN mailing list and requests for publications. Information provided for these purposes will be used for these purposes only. It will not be distributed further or disclosed without the user's consent.

Links to other sites

This site contains links to other sites. ACCAN is not responsible for the privacy practices or the content of these websites.

Internet security

If you are submitting information over the Internet that you wish to remain private, you should be aware that there is a small possibility that information you submit could be observed by a third party while in transit.

If you would like to use another method to contact us or provide us with information, please feel free via telephone, fax or post.